INSITE is natively built on Salesforce.com and supports the Salesforce1 platform, the world’s most scalable, secure and mobile enterprise cloud platform. INSITE helps you streamline your IT Service Management in a highly cost-effective manner. By utilizing the Salesforce1 platform we remove application, data integration, security and implementation roadblocks while providing a native, intuitive user interface – allowing an extremely efficient onboarding process which gets you productive faster, and providing you the ability to focus on business growth while reducing risk and lowering operating costs.
The INSITE application along with Salesforce1 platform’s proven security, scalability and high performance make it possible for INSITE to deliver state of the art, world-class IT Service Management solutions globally, which allows our customers the ability to deploy quickly. Our passion is to keep pursuing high performance, secure, scalable applications that accelerate our customers to their objectives quickly and therefore becoming the leader in IT Service Management.
Averaging 1.5B transactions a day, the Salesforce1 platform is the most scalable enterprise cloud platform available today.
Deploy to tens of thousands of seats while having the security of leveraging a designed-in security model unifying all applications within a highly secure, standards-compliant cloud platform.
Average of 1.5B transactions a day successfully completed worldwide
Consistent across all devices, including mobile, handhelds, Laptops, Desktops etc., without any recoding
Platform in enterprise computing
Supports global growth, helping you to attack new markets
Your data and processes (compliant with FISMA, SSAE 16 (formerly SAS 70), ISO 27001, PCI-DSS Level 1, Safe Harbor & TRUSTe standards)
Further accelerates application flexibility and deployment
Including SOAP API, REST APIs, Bulk API, Streaming and Metadata APIs expediting integration and customization.
For current information about Force.com system performance and availability, see trust.salesforce.com.
INSITE’s application keeps you connected to what’s important, and does not “anchor you to a desk”. We provide ultimate flexibility to do your job! And because you have instant access on your handheld device, whether a Tablet, Smartphone, or Phablet, you can create incidents, respond to problems, approve requests, releases or fulfillments or reassign stuck issues. Along with accessing critical information via dashboards, you can instantly see the top 10 workload issues, number of incidents open, number of incidents resolved, problem management and asset management, and much much more. Because INSITE is enabled with Salesforce Chatter for your mobile device, you can boost productivity by having critical business information at your fingertips while collaborating with your team to resolve any issue on the fly.
Thanks to streamlined navigation in Salesforce1, you can quickly perform tasks or find what you need from your mobile device. From pop-up reminders to customizable layouts and dashboards, INSITE makes it easy to do more on the go.
Whether it’s an iPhone, iPad, Android or a Windows Mobile device, INSITE works with the most popular mobile devices so you can leave the laptop behind and do more anytime, anywhere, even at 35,000 feet.
Stay ultra-productive while you’re on the go with instant access to your data, dashboards and status. Reassign issues on the fly, look up assets and SLA’s, and have the ability to respond immediately to requests.
To be effective, mobile applications need to be easy to set up and use. Thanks to Salesforce1, INSITE, or Salesforce, administrators can quickly design custom tabs, edit labels, configure dashboards and screen layouts, by clicking not coding. It’s mobile configuration and deployment at the click of a button.
Even when your device is not connected to a network, such as on an airplane, in a bad reception area, inside a building, or in far away and remote locations, you still have access to your information thanks to local data storage. When you reconnect, your INSITE updates and syncs automatically.
Always stay connected with INSITE’s implementation with Salesforce Chatter, which is extremely easy to use on your mobile device. See and track what’s happening in your operations and share important information or solutions on the fly, even when you’re on the go.