A new approach to IT Service Management

INSITE offers the most comprehensive IT support solution on the market today-built on the Force.com Platform and accessed via the Cloud. Our approach allows any IT department to deploy a world-class service desk solution, proactively manage IT assets and measure and track results. You'll be up-and-running in days, not months or years, and at a fraction of the cost.

Incident Management

Answer questions or provide status updates in seconds. INSITE's powerful Incident Management Workflow Engine makes it easy to manage and track service requests by providing deep visibility across the incident's lifecycle

Asset Management

You're expected to be all knowing. Now you can be. INSITE's powerful Asset Management capabilities make it easy for you to stay on top of your organization's entire inventory of hardware and software.

Contracts & Licenses

In perfect world, every license would be on the same schedule. But life doesn't work like that. INSITE allows you to centralize management of purchase agreements and license renewals and make sure everything is kept up-to-date.

Analytics & Reporting

Show your value. Understand your business. INSITE offers the most comprehensive service desk analytics available on the market today and makes it easy for you to design and run reports on the work that you do, from performance metrics, to problem resolution, response times, incident trends, asset analysis and almost anything else you can imagine.

Self-Service Portal

Keep them happy. For some problems, giving your workforce the tools to resolve issues themselves, and on their own time schedule, simply makes sense. With INSITE's Self-Service Portal, you'll reduce service requests and tickets while increasing satisfaction.

Knowledge Base

Make it easy to tap your collective brainpower. INSITE's Knowledge Database captures and archives your team's collective knowledge and helps ensure your IT organization is leveraging that deep knowledge and sharing best practices.

Change Management

We make it easy to say yes. INSITE's Change Management Workflow processes make it easy to handle any request large, small, major or minor.

Release Management

Keep everyone up-to-date, and protected. Our Release Management Workflow quickly guides your team from initiation through post-implementation, ensuring everyone in the organization has got the latest versions of anti-virus, security, and business software on their machines.

Problem Management

Save the day, every day. Slash response and resolution times with INSITE's powerful capabilities that allow you to identify, categorize, record, analyze and resolve problems more quickly than ever before.

Service Catalog

Merchandise your services and make sure everyone is happy with what they're getting. We make it easy for you to showcase all the great work your team does by helping you to compile detailed descriptions of your services. This ensures that users know what to ask for, and expectations are managed all around.

Chatter

Take a team approach. INSITE leverages the Salesforce.com Chatter application to make collaboration a breeze. Now your team can work together on the toughest problems and critical projects, and everyone across the organization benefits from the coordinated effort and more cohesive IT team.

SLA Management

Set the standard. Now you can quickly and easily create and maintain SLAs across the organization. Set guidelines, measure your effectiveness, and elevate QA across the organization with our SLA Management capabilities

APIs

Because we are built and fully integrated with the Force.com platform, we take advantage of the enormous Salesforce eco-system that has been established with hundreds and certified applications and APIs.